Gary Lambert, Palm Creek's Office Manager, emailed this morning asking me to post a message to all Dish internet customers:
I have heard that apparently some were missed when the modem speeds were raised. Unfortunately, there is no one button to push that says ‘Update all Palm Creek Modems’. They had to do it by account, and it appears that they missed a few. Please pass along the following instructions…
As part of the new basic package, all ‘Standard Plan’ modems should now provide 25meg of bandwidth. A Speedtest (www.speedtest.net )will typically show 22 to 24meg as there is a bit of overhead in there that must be taken into account. This reading will vary somewhat, but if you get more than 15, your modem is already updated. If you are not achieving these speeds, please email me (glambert@suncommunities.com) with your name, site number, contact phone number in case they need to call you, and the HFC MAC address off of the bottom of your modem. This is a combination of numbers and letters that uniquely identifies your modem to the network, and must be included to update the modem. I will in turn pass it along to Dish, who will be able to adjust your speed remotely. The phone number is in case they cannot identify your account and need to ask some questions.
If we do this and you still are not able to get above 15meg of performance , we will then need to put in a service ticket for Dish so that they can check out your site for other issues.
Everyone have a Happy Thanksgiving!!
Gary Lambert
Operations Manager
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Sue,
A clarification…
If you are using a tablet or similar device to do the speed test, you will not likely get accurate results. Tablets are notoriously slow on these tests. The best test is a direct wired modem connection (or a direct wire connection to your router) from a desktop or laptop computer. A wireless test with a laptop or desktop is often a little slower than a direct connection, but should still yield reasonable results (Depending on the age and quality of your router. Newer, more modern ones are faster than older ones). At home, the wireless speed test is about 2/3rds to 3/4ths of the speed I can get when connected directly. Please keep this in mind.
Thanks!!
Gary Lambert
Operations Manager
