Wednesday, November 23, 2016

Internet Message from Gary Lambert

Gary Lambert, Palm Creek's Office Manager, emailed this morning asking me to post a message to all Dish internet customers:

I have heard that apparently some were missed when the modem speeds were raised. Unfortunately, there is no one button to push that says ‘Update all Palm Creek Modems’. They had to do it by account, and it appears that they missed a few. Please pass along the following instructions…

As part of the new basic package, all ‘Standard Plan’ modems should now provide 25meg of bandwidth. A Speedtest ( )will typically show 22 to 24meg as there is a bit of overhead in there that must be taken into account. This reading will vary somewhat, but if you get more than 15, your modem is already updated. If you are not achieving these speeds, please email me ( with your name, site number, contact phone number in case they need to call you, and the HFC MAC address off of the bottom of your modem. This is a combination of numbers and letters that uniquely identifies your modem to the network, and must be included to update the modem. I will in turn pass it along to Dish, who will be able to adjust your speed remotely. The phone number is in case they cannot identify your account and need to ask some questions.

If we do this and you still are not able to get above 15meg of performance , we will then need to put in a service ticket for Dish so that they can check out your site for other issues.

Everyone have a Happy Thanksgiving!!

Gary Lambert
Operations Manager