Tuesday, February 21, 2017

Internet News from Gary Lambert

I received this message from Gary Lambert early this morning:

Sue… Please pass along…

A quick status update on the residential internet system. Many of you had lodged complaints that the internet was slow or that you were having trouble connecting to web pages over the past couple of weeks. Dish diagnosed a hardware problem, and that part was replaced on Friday afternoon. That fixed part of the problem, but it quickly became apparent that there were still issues. They finally uncovered a networking bottleneck (Not hardware at Palm Creek) that was holding up communications and making the network look slow. Those issues were resolved yesterday afternoon, and I have already heard from a couple of residents who say it is now back to normal.

The Resort is fuller than it has ever been, and the network is running much faster than it ever has. As we push the performance up, the weak spots are exposed.  This has happened twice so far this season. Some things you just don’t see until the system is loaded up. I realize that this is a problem for some, but every time we uncover and fix issues of this sort, the network becomes stronger as a result. I apologize for this inconvenience, but we are determined to make it fast and reliable for the benefit of all, and we will strive to quickly fix these sorts of issues as they are uncovered.

As always you are welcome to contact me at glambert@suncommunities.com with any questions or issues that you may have.

Thank you for your patience.

Gary Lambert
Operations Manager